It’s easy to join the Priority Services Register, simply complete our registration form.
If you need some support to complete the form or would prefer to speak to us, please give us a call on 0800 389 8000 and one of our team will assist you.
Alternatively, you can also register through your energy supplier. You can do this on their website, or you can give them a call.
There are many ways we and other utility companies can support you when you are on the PSR, including:
In the event of a major power, gas or water outage, all networks work closely with third party agencies to help provide extra support including your Local Authority, emergency services and British Red Cross.
Need more support? We offer a number of services to keep you safe, warm and independent in your home.
There are many reasons you or others in your household could be eligible to register. You may want to join if you:
We will share your information with your Electricity Distribution Network Operator; this is the company who delivers electricity to your area. They will register your information on their PSR and share your information with your energy supplier(s) and water provider.
If you have already registered with your Electricity Distribution Network Operator, energy supplier, water company, you do not need to register again with us.
If you have any issues completing the form, please call us on 0800 389 8000 and one of our team will assist you
It is important for us to support and safeguard the communities we work in and make sure everyone gets the support that they might need during an incident such as no gas. So, we do not use explicit consent for basis of registration. Instead, we use Substantial Public Interest. This does not alter your rights under UK GDPR, such as request for removal should you wish.
No, once registered you do not need to apply on an annual basis. If you change your supplier or move to a new home, we suggest that you inform your new supplier that you would like to re-register on the PSR.
Once you’ve joined, you may be contacted to make sure your PSR details are accurate and up to date. This will make sure we can give you the best support for your needs.
The PSR is a free service; there is no cost to register.
Upon registering your PSR data will be kept and shared between those companies who are responsible for delivering and supplying electricity, gas and water to your property/home. This includes the networks who transport the energy and water, suppliers you pay your bill to and meter operators who are responsible for connecting you to the networks.
When we need to share your details to deliver a service that you’ve requested, we may pass on your PSR details as necessary to metering agents and gas safety inspectors so that they can carry out the request, for example having your password to provide you with this to prove that they are who you were expecting.
Your details will never be used for general marketing purposes, meaning that you will not receive unsolicited phone calls as a result of registering and your PSR data will not be shared for purposes beyond that of the services offered through the PSR.
In the event of a loss of gas, electricity or water supply, impacting multiple properties, your details, your details may also be shared with trusted charities such as the British Red Cross.
Utility distributors and suppliers work hard to help customers keep their PSR data up to date, therefore you may receive a letter/call asking you to confirm your ‘PSR needs’ – once updated this latest data will be shared across all parties to ensure you get support tailored to meet your needs.
Yes, you can provide an alternative contact when registering upon the PSR to allow them to deal with your account or ask questions regarding your electricity, gas and water supply on your behalf. Just let us know this is a requirement and we can set it up. For instance, once registered an alternative contact could be contacted should we not be able to get hold of you or suppliers could send your correspondence/bills to an alternative address.
If you’re a dual fuel customer – meaning that you have one company providing both your electricity and gas, then you only need to register once. This is the same if you don’t have a gas supply you will only need to register with your single supplier. If you have two separate suppliers for your electricity and gas, it’s recommended that you register with both suppliers.
In the unlikely event that your electricity gas or water supply is interrupted, being registered upon the PSR allows the relevant companies to know that you are potentially in need of additional services.
These can vary based upon the scale and length of outage. Customers that we’re aware of having electrically dependant medical equipment and/or life-threatening illnesses are likely to be prioritised in order of contact and the provision of services. However, whatever the reason for your registration, knowing how we can adapt our actions and communications appropriately helps us safeguard you too.
Provision of alternative heating and cooking facilities in a gas outage, priority contact during a power cut or the provision of bottled water are just a few of the benefits. If you have an alternative contact registered, they can also receive updates on your behalf, and a security password always allows you to feel safe in your home.
You can ask to be removed from the register any time. If you’re not certain if you’re already registered, get in touch with your supplier or network operator and we can confirm or update your details and check that you’re receiving all the services you need from us
If you change supplier or move to a new home, you should inform your new supplier/network operator that you would like to register with their system. It is a good idea to use this opportunity to once again consider whether there are any other needs that you may now have due to your situation changing.
If you were ONLY registered with your water company before 1 January 2024, please complete our registration form to ensure that your details are as up to date as they can be and that your PSR data is shared across both water and energy.
If you registered after 1 January 2024, you do not need to register again as your PSR registration data will flow to the energy networks and suppliers.
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