Upgrading your gas pipes

Your street has a main gas pipe running along it, as well as a smaller pipe that connects gas to your property.

We’ll be replacing these with longer lasting plastic pipes. To complete this work we will need to dig holes to get to the gas pipes, turn off your gas, replace the pipes, turn your gas back on, then fill in the holes and tidy up.

Where possible, we will use the latest engineering methods to reduce the number of holes we dig, as well as the amount of time you will be without gas.

Most of the work will take place in the road or footpath. When we are digging in your street, we will put up safety barriers and signs around our work.

We’ll do everything we can to reduce disruption, but you may experience some noise as well as traffic and parking disruption.

Our barriers may be there for a while depending on the work we need to do, but we will be able to explain more once we arrive.

Our teams work in all weather helping to keep you safe and supplied with gas, so we appreciate your patience and understanding while we carry out this essential work.

To lay the pipe safely, we have to turn off your gas so we will need to enter your property. We’ll do this first thing in the morning, usually around 8am, but we’ll let you know in advance.

We may need to come in to your property throughout the day, and you will need to ensure an adult (over 18) is there all day to enable us to do this work.

In some cases we may need to turn your gas off twice. We may also have to move your gas meter, usually to an outside wall. We won’t know this until we arrive on site, but we’ll discuss this with you before starting work.

Once the work is complete we will visit every property to safely turn the gas back on. Even if you can’t see us, we will be working up to 8pm to get everyone back on gas.

If you’re not at home when we get to you, we’ll leave a card with our contact details.

If we find a fault, we won’t be able to reconnect you until a Gas Safe engineer has carried out checks. We’re not authorised to repair appliances but we will explain what you need to do next.

If we have had to dig holes on your property, we’ll fill them in and replace the patch we’ve removed with turf, seed, tarmac or paving within five working days.

If you have a concrete imprint drive, our specialist contractors will restore the patch surface so this may take a little longer.

Where we’re working in longer streets you may see us move up or across the road as we move on to the next stage of the project. We will tidy up after ourselves as we go and before we leave the street.

It’s also worth being aware that where we have used new materials to restore any holes, the new surface may look different from the existing, older surface until it’s had time to ‘weather’ or for grass to grow.