Customer CentreOur dedicated community relations team are happy to help if you have any questions.
Email:
[email protected]
Call: 0800 068 7925
You can reach our team Monday to Friday between 9am and 5:30pm.
Our facility in Redbridge has been operational since 1981, supplying gas to Redbridge and the wider surrounding area.
As part of our ongoing commitment to maintain the gas supply, we need to carry out some works to our Redbridge site; these works will lengthen the life of this key asset and improve its security; this will enable us to continue to effectively meet peak gas demand across this area of London in the years to come. This programme of work has been developed by the Government’s Health and Safety Executive, the energy regulator Ofgem, and the Department of Energy Security and Net Zero.
As a considerate neighbour in Redbridge, we hope to respond to your enquiry as soon as possible.
As part of our ongoing commitment to maintain the gas supply, we need to carry out some works to lengthen the life of this key asset and improve its security.
The map provides a bird’s eye view of the existing site in Redbridge where we need to carry out the following maintenance and improvements:
In order to facilitate this work, we need to:
We will ensure all ecological surveys are complete prior to commencing work and we will replace every tree removed with five new trees. During construction, our team will use the latest technology to make our operations quieter for our neighbours and we will monitor noise levels throughout our activities. We are working alongside the Redbridge Neighbourhood Street Scene Team and a specialist consultant to ensure all work is undertaken safely.
Our footprint of our site will change due to the works we need to carry out.
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We have been in discussions with affected allotment holders over the past few years to see how their leases for the allotment areas will change. We have made relevant agreements with affected allotment holders as applicable to their specific needs. At Redbridge Lane West allotment, nine allotment holders were affected by our plans but the remaining allotment holders will not have to change their allotment plots.
Work on the project is progressing well. We have a slight change to our timeline, instead of finishing work by the end of April we will now be off site by the end of June. Please see below some key highlights for the next few months.
We will be in touch with the individual allotment holders who wished to return to an original allotment plot closer to the end of the project.
Thank you to all who were able to attend the information event in February.
Please see the summary of the event, including the updated timeline.
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Following our update in January regarding the Secretary of State approval, we want to update you on our construction timeline for the Redbridge Lane West Project.
We would like to invite you to a virtual engagement event on Tuesday 27th February from 5-6:30pm.
During this session we will present our update on the project and you will have the opportunity to ask questions in the same way as in the usual in-person sessions.
If you wish to join us, please email us on: [email protected] or call us on 0800 068 7925 to confirm attendance and to receive further information.
We look forward to speaking to you and answering any questions you may have about the project.
We have now received the consent from the Secretary of State to be able to start our maintenance project at our site in Redbridge, which includes nine allotment areas.
Redbridge London Borough Council received the consent from the Secretary of State in the new year and confirmed to Cadent that the approval had been received.
With the Secret of State consent, we are now able to fully plan our timetable of works. We aim to share the outline timetable in the next few months.
We will be holding a drop-in event on the Tuesday 28 November between 3 and 7pm at Wanstead Golf Club (Overton Drive, Wanstead, London E11 2LW).
This will provide an opportunity for all local residents to learn more about the project and ask questions about the project with the team.
Redbridge Council have submitted the application to the Secretary of State and we await the decision.
In the meantime we are preparing the construction programme and we will update you once the final programme has been decided.
The disruption of our works to individual allotment holders will vary according to their plot’s location; we have arranged these plots into various groups based on the level of impact.
We have been working closely with the nine allotments holders whose plots will be mostly affected by our construction works; We have made arrangements with these allotment holders to support them to either temporarily vacate their plots or by moving their plot to a new location.
We are pleased that the remainder of the allotment holders will be able to stay at their plots during the construction phase.
We know that those allotment holders who will be able to carry on using their plot during the work will still be able to see and hear the works taking place. We strive to be a considerable neighbour at all times and will share our plans on how we will reduce this impact during construction post-detailed design.
As a result of feedback received during our consultations, our main project compound will be set up in Wanstead Park, behind Wanstead Park Road Allotments and screened by trees.
We have driven this project timeline, in consultation and agreement with The Department of Energy Security and Net Zero (DESNZ) and the Office of Gas and Electricity Markets (Ofgem), to complete the works at this site, during the regulatory period 2021-2025, as part of a wider business strategy to secure our customers future energy demands.
We are still at the critical early design & procurement stages of this project, however our key focus will be our engagement with you at every step of the way, keeping you informed of our progress throughout. We are working towards a construction start date of 2023.
We are liaising closely with Redbridge Council and expert Consultants to plan our work. We will engage with the affected stakeholders in advance to discuss what we are doing so that we can plan a scheme which considers the needs of local people and the environment.
We have carried out a thorough review of the site and conducted a series of ecological and environmental surveys to help us understand the local ecology and potential habitats on site. These surveys identify the measures we need to take to protect the environment, including any protected species.
We have a dedicated team who work hard to protect areas of local amenity value. These include important existing habitats and landscape features such as historic hedgerows, surface and ground water resources and nature conservation areas. There will be a 5:1 replanting policy in place for any trees we need to remove, and clearance work will be under the watch and guidance of an appointed ecologist.
We are liaising with Redbridge Council and the Neighbourhood Street Scene team to ensure that we carry this work out as effectively as possible. We always aim to leave the environment where we undertake our work in a better condition than before.
We follow the requirements of the local authority set out in our planning conditions and government guidance relating to vehicle movements, cyclists, noise, pollution etc.
Most importantly, we engage with the local communities that we are likely to impact. We will continue to liaise with relevant stakeholders throughout the life cycle of the project.
We are engaging with the London Borough of Redbridge including local politicians, Vision Redbridge Culture and Leisure, leisure and planning officers from the Regeneration, Property and Planning department, the principal arboricultural and horticultural officer from the Neighbourhood Street Scene and the Highways Safeguarding Adult Board Team (acting as Lead Local Flood Authority).
During our maintenance works we use experienced and qualified contractors to carry out the work on our behalf. We manage our contractors and monitor their performance closely.
Working hours would be 7am until 6pm weekdays. If weekend work is necessary, we’ll agree this with the local authority, and write to you to inform you.
We are at early stages of our traffic management plan, however, our traffic management plans consider the local area, road network and speed limits and avoids residential areas where possible. It’s designed to minimise disruption whilst we’re working on our sites.
All heavy vehicle deliveries will call us in advance to discuss the best route to site and arrange dates and times to avoid a queue on local roads. We’ll make a passing point for vehicles in the site compound/ access road, and we’ll install traffic signage at the proposed site entrance to keep access entrances clear at all times.
Traffic management will be agreed with the local authority. As soon as we have more detailed information, we will ensure that we communicate this out to the local community.
As an essential infrastructure provider, Cadent benefits from permitted development rights for gas transporters under Part 15 Class A of the Town and Country Planning (General Permitted Development) Order 2015. Most of our works fall under these rights with the exception of the works to upgrade the security fencing which will require planning permission.
Cadent has already engaged with the London Borough of Redbridge through a pre-application enquiry and will continue to liaise with the planning team, other consultees and stakeholders throughout the planning process as the detailed design is developed. We are committed to working closely with the council to submit this planning application.
